Dot IT works in two main ways depending on what suits our clients needs best – whether on a ‘Pay As You Go’ basis or on a monthly proactive contract, we can support your business.
IT Support Contract
We believe we can support our clients best when we are working proactively to prevent problems from occurring in the first place. By preventing the problems from occuring, you and your staff remain
IT support contracts come in two flavours, remote or onsite, both of which include…
- Unlimited remote support
- Access to a team of highly skilled and qualified experienced engineers
- Site visits available where faults cannot be resolved remotely
- Proactive network management
- Inclusive housekeeping site visits
- System Monitoring
- Software Support
- Pre-Existing Issues covered
- Monthly Reporting
Our Remote IT Support package includes all support by remote control, telephone and email support. Onsite work is charged at our normal hourly rate.
With our Onsite IT Support package, everything within the remote support package is included as well as unlimited onsite support.
* Terms and Conditions apply on support included, but are fully explained within our contract documentation.